Reauthenticate a Card Connection

When Expensify shows that your card connection needs to be reauthenticated, your bank just needs you to re-approve the connection. The connection is still valid — nothing is broken — so this only takes a minute, and imports resume once it’s done.

Banks require this periodically as their authorization expires, often about once a year. It’s expected and recurring, not a sign of a problem.

If you’re not sure whether you need to reauthenticate or fix a broken connection, see Understand Card Connection Issues.

Who can reauthenticate a connection

• Personal cards: the cardholder reauthenticates their own card in Account > Wallet.
• Company card feeds: a workspace admin or card admin reauthenticates the feed under Workspaces > [workspace name] > Company cards. Individual members can’t reauthenticate a company card feed.

How to reauthenticate a personal card

1. On web, select Account in the navigation tabs. On mobile, select your profile icon.
2. Select Wallet.
3. Under Cards, select the personal card showing the reauthentication message.
4. Choose Fix card.
5. Log into your bank when prompted and re-approve the connection.

How to reauthenticate a company card feed

1. In the navigation tabs (on the left on web, on the bottom on mobile), go to Workspaces > [workspace name].
2. Select Company cards.
3. Locate the feed showing the reauthentication message.
4. Select the message under the feed name and follow the prompts to log into your bank and re-approve the connection.

What happens after you reauthenticate

Once you re-approve the connection:

• New transactions begin importing again.
• Any transactions from while the connection was down import automatically.
• Any broken connection violation held on your receipt-scanned expenses is removed automatically once the connection is restored.

Related articles

• Understand Card Connection Issues
• Fix a Card Connection Error
• Manage Personal Cards

FAQ

How often will I need to reauthenticate?

It varies by bank. Many banks require re-approval about once a year as their authorization expires. It’s a routine security step, not a sign that anything went wrong.

I reauthenticated but transactions still aren’t importing. What now?

If re-approving didn’t restore imports, the connection may actually be broken. Try a manual refresh with Update card, and if that doesn’t help, follow Fix a Card Connection Error.